TERMS AND CONDITIONS
STANDARD RENTAL RATES INCLUDE
Unlimited kilometres upon itinerary approval
Standard insurance cover
Full gas bottles, water tank, GPS, Sat Phone & equipment as indicated
Travel pack with all relevant information
All applicable taxes
Introduction to the vehicle and equipment
MINIMUM RENTAL DURATION AND COSTS:
Minimum rental period is 6 days in peak season and 3 days at other times of the year.
The day of pick-up and drop off of Fully Equipped vehicles are counted as full days irrespective of the time collected and returned.
Vehicles without equipment are calculated on a 24 hr period from the collection time.
No refunds are applicable for early returns unless arranged in advance and agreed by TA.
VEHICLE DELIVERY AND COLLECTION:
Deliveries and collections of vehicles from 8 am to 4 pm are included in the rental cost 7 days per week. Collections and deliveries of vehicles or airport collections and drop offs outside of this time will attract a fee as per standard rate sheet.
– Botswana: vehicles can be delivered and /or collected in all major centres. (Relocation fees apply)
– Transfers between Livingstone/ Victoria Falls and Kasane can be arranged and at cost.
– Vehicles are available in Botswana, Namibia, Zimbabwe, South Africa and Zambia (rates as per our rate sheet).
– Delivery or collections must be arranged and confirmed prior to rental. Handover times for fully equipped vehicles take approx. 2 hours, for standard vehicles approx. 1 hour. Returns take around 45 minutes.
– Vehicles must be returned in the same condition as received, expect cleaning. Vehicles will be professiionally cleaned by TA and charged at the rate indicated on the rate sheet.
– Vehicles are supplied with a full fuel tank and customers are expected to return the vehicle with a full tank, failing which the client will be charged for the additional fuel.
– Rental beyond the stipulated termination date must be authorized by TA.
– Rentals terminated earlier than the stipulated termination date are not refundable
– Should the client request that all equipment be checked at the time of return, it is the client’s responsibility to ensure the vehicle is returned with sufficient time to conduct this service. After hour fees will apply.
– The obligations of the client and our rights under this agreement shall continue in effect for an unspecified period of time until any claims by TA have been settled to the satisfaction of TA.
CONDITIONS OF VEHICLE HIRE
A valid credit card is required for the bond / excess authorization we do not accept cash or cheques. We only accept visa and or MasterCard.
Drivers must be 21 years or older, have at least 2 years driving experience and produce a valid license free from endorsements. Non-English language national driving licences must be presented in conjunction with an official translation or valid international drivers licence.
Please beware: co-drivers not nominated by the client in the rental agreement are not insured. If the vehicle is driven by anyone other than the client, the client shall remain liable for all his/her obligations in terms hereof, and in addition, the client shall be liable as if the client had been the drive.
The client warrants that in any event the vehicle will not be driven by any person whose blood alcohol concentration exceeds the limit permitted by any applicable law or regulation or whilst under the influence of intoxicating liquor or of a narcotic drug and that every driver of the vehicle during the rental period will have a valid licence to drive the vehicle, will comply with all applicable laws and will comply in all respects with the provisions of this agreement.
No smoking in the vehicles we charge a cleaning fee of US$250 for smoking in a vehicle.
The Client acknowledges that he is aware of the purpose for which the vehicle was designed, as well as all safety and maintenance procedures. The Client is responsible for looking after and maintaining the vehicle during use and for returning the vehicle in good order, fair wear and tear accepted.
The vehicle may not be used for the conveyance whether of passengers or goods for reward, to propel or tow any other vehicle including any caravan or trailer, to transport goods in violation of the customs laws or in any other illegal manner.
The client shall make adequate provision for the safety of the vehicle in particular he shall keep the vehicle properly locked and secured and immobilised when the vehicle is not in use.
In the event of the vehicle or any of its belongings being lost or damaged during the rental period, the Client shall be liable to cover the cost of replacement or repair and to make good on any shortages or damages to the vehicle. Note: negligent loss or damage is not covered by insurance. Insurance cover is included in the Rental Agreement, as per clauses 11 and 12 below, and will cover loss or damage due to theft of the vehicle and certain reported collision damages only, but not lost or stolen equipment, including satellite phones, or damages due to carelessness. Dents and scratches to the vehicle will be deemed negligent damage and the client will be liable for their repair.
The 4WD vehicles are allowed on all bitumen/tar and gravel roads as well as all recognized public 4×4 tracks in South Africa, Botswana and Namibia. Special permission is required for Zambia, Zimbabwe, and Mozambique, Tanzania, Swaziland, Malawi or other countries in Sub Saharan Africa. It is the responsibility of the client to obtain any necessary special permission.
Due to seasonal changes, road restrictions may be implemented at certain times of the year and it is the responsibility of the client to abide by the changes. Curren Road restrictions wil be noted on the Rental Agreement.
The vehicles may not be driven off-road.
Please be aware that your Self Drive Safari may take you into close contact with wild animals. We cannot be held responsible in the event that an attack takes place. It is the responsibility of the client to ensure their own safety. Neither us, nor our employees can be held responsible for any attack, injury or accident that may occur.
The facilities, local prices and amenities shown in pictures or mentioned in writing are shown in good faith as generally being available. Should prices vary, or facilities not be available, we cannot be held responsible.
Any dispute regarding facilities must be settled with the company concerned. We in no way guarantee the standard of any facility (lodge /campsite /hotel) that is booked on your behalf by us and any claim must be made directly to the facility in question.
The client must insure against cancellations and for medical and personal injuries and all other usual travel risks and details must be given at the time the booking form is completed. Such a policy shall be independent of the conditions of this Rental Agreement and shall be governed by the conditions therein.
From 2021, mandatory cover with Okavango Air Rescue shall be taken out for all clients and charged to the clients accordingly. Clients must still take out their own medical and emergency insurance and provide details in advance to TA.
Standard Insurance cover is included on all vehicles and in all rates quoted. This is not full cover and an excess is applicable, the monetary value of which depends on the vehicle category.
No matter the reason or circumstance, the client will be liable for any damage or destruction including tyres, windscreens, windows, light damage, dents or scratches and equipment. The monetary value of any damage will be determined by a quotation from a reputable company. A US$50 service fee will also be charged.
– Personal property is not covered.
– The client still has to pay the excess as recorded on the Rental Agreement when any claim arises.
– The Standard Insurance cover is non-refundable
– Insurance cover is valid in the following countries: South Africa, Botswana and Namibia. Special permission is required for Zambia, Zimbabwe, Mozambique, Tanzania, Swaziland, Malawi or other countries in Sub Saharan Africa.
– Third party cover: the standard insurance cover includes third party cover for Botswana, RSA and Namibia only.
– Third party cover for any other country must be purchased at the port of entry.
– An excess applies to each vehicle depending on the category.
– Additional optional Collision Damage Waiver is available and may reduce the respective excess to the amount stipulated on the rate sheet and recorder on the Rebtal Agreement.
All vehicles come with the standard excess insurance.There is an option to pay for additional CDW Super Excess Insurance.
Insurance cover (Standard/ Super) is applicable only in the event of collisions including one or multiple vehicles or theft or fire. Insurance cover is applicable on presentation of a police report and the incident reported to us within 24 hours .An excess will apply depending on the insurance option paid for. We make no undertaking to make any payment or admit liability until we have investigated the accident to our satisfaction.
Any equipment damaged or lost must be paid for at the replacement value before the clients departure.
Credit card transactions are processed by the clients bank and is ultimately responsible for the release of funds should it not be utilised by TA.
Fully equipped vehicle and standard vehicle insurance are both charged per calender day.
A standard excess applies in the event of any damage to either our vehicle or third party property pending the circumstances.
The client will also be fully liable for replacing or repairing damaged windscreens and tyres.
The standard excess will be taken on the vehicle collection. Currently USD 3600
The standard excess can be paid vy credit card only.
The bond amount will be authorized with the bank, and will not be available until the return of the vehicle to the agreed location, on the agreed date, with no damage incurred to the vehicle or third party property and no items or equipment are lost or damaged.
In the eent of single vehicle accident double standard excess, currently USD 7200, is payable by the client.
The double standard excess is also the maximum amount that the client will be liable for EXCEPT when negligence is involved.
In the event that TAB has to claim from its inusrers for major damages or replacement and as per points 12.4 /12.11 above the clients will be liable for the insurers excess regardless of the circumstances which is 15% of claim (currently with a minimum f USD 1500.00).
CDW Super Excess Insurance
Super Excess will cancel the excess for any vehicle and third party property damage and the cost of replacing 1 x tyre OR the replacement of 1 windscreen, radio theft and recovery costs (within Botswana). Currently, a security deposit of US$340.00 is payable at the time of pickup to ensure that the vehicle is returned to the agreed location, on the agreed date and no items are lost or damaged.
In the event of a single vehicle accident a single standard excess, Currently USD 3600, is payable by client.
The single standard excess is also the maximum amount that the client will be liable for except when negligence is involved.
In the case of any damage to the TA vehicle or third party property, a second insurance cover payment will be collected to cover the excess for any subsequent damage when negligence is involved.
None of the above insurance options cover negligent damage. Dents and scratches caused by the client’s negligence will therefore be for their own account. We are hereby authorised to deduct such amounts from the client’s credit card, to cover any expenses incurred through the client’s negligent damage to any vehicle, as outlined below.
IMPORTANT: Client liability
The client is fully liable for any damage to the vehicle or third party property if:
– the terms of the rental contract are breached;
– the damages are sustained whilst the client/driver is in breach of any traffic laws or ordinances;
– damage to the vehicle is caused by careless, wilful or reckless driving;
– damages are sustained whilst the client/driver is driving under the influence of alcohol or drugs;
– damages are sustained whilst the client/driver is driving on restricted roads or off road;
– any damage is caused by water submersion or salt water damage this incledes getting stuck in the salt pans
– the vehicle was driven in a country in which written approval was not obtained;
– the clutch sustained damage / abuse;
– driving between sunset and sunrise;
– damage is sustained to the undercarriage;
– the gearbox is damaged due to incorrect use of the clutch/handbrake;
– the client fails to stop driving when a dashboard warning light indicates a problem
– the client/driver incorrectly use the diff locks and/or transfer cases, i.e. driving on tar roads with electronic diff’s engaged or with 4×4 mode engaged.
We are under no obligation to provide a replacement vehicle nor will any refund be made if damages are sustained for any one of the above reasons.
Please Note: A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. We reserve the right to withhold a replacement vehicle; this does not entitle the client to any claims against us.
The client shall also be liable for all fines, penalties and the like (including all legal costs incurred for attorneys in accordance with their usual charges at the time, for parking, traffic and other criminal offences arising out of or concerning the use of the vehicle during the rental period and the client accordingly indemnifies us against all such liability.
Any claims will be finalised within 14 days of the vehicles return, if this is not possible for whatever reason we will advise the client accordingly.
TA will charge an administration fee of US$50 in addition to the damage costs of replacement or repair.
By law all accidents must be reported to us and the Local Police within 24hrs. Failing to report accidents voids all insurance cover and the client becomes fully liable for all costs. In remote areas use the satelite phone to report to TA.
If during the rental period the vehicle is involved in any accident or collision or is lost or the vehicle or any part of it is stolen, the client shall take every reasonable precaution to safeguard our interests, including where appropriate, but not limited to, obtaining the name and address of everyone involved and of possible witnesses: co-operating with us in the investigation, the making and/or defence of any claim action relating to the incident (including the making of an affidavit if the client is requested to do so).
The client accepts that the TA vehicle is used at their own risk.
If the rental vehicle is involved in an accident or is not driveable due to mechanical breakdown, a replacement vehicle may be collected from the Maun Branch if available.
– If the client requires a replacement vehicle to be delivered, then these charges will be for the client’s account.
– The client is responsible for the recovery of the damaged vehicle to the Maun branch.
– If the client is unable to take a replacement vehicle, no refunds for early termination of the contract will be considered.
– No refund of rental days lost will be considered during the period in which a replacement vehicle is being replaced.
– Should the client continue with a replacement vehicle then a new rental contract and insurance conditions will apply.
– Should a replacement be needed due to a fault on our side, as determined by us, we will replace the vehicle within 24hrs if available, alternatively the client will be refunded for the balance of the days remaining.
The client accepts that the vehicle is used at their own risk
REPAIRS AND MECHANICAL FAILURES OF VEHICLES & EQUIPMENT
Repairs of up to US$200 can be affected without prior authorization. On higher amounts prior authorization is required.
Where serious mechanical failure occurs due to standard wear and tear and which cannot be repaired timeously, a replacement vehicle will be delivered in Botswana, if available.
Should a replacement vehicle not be available, the client will be refunded for the days in which the vehicle is not in use.
In most cases vehicles are still covered under the new vehicle manufacturers warranty and their warranty conditions will apply where mechanical failures occur. It is important to remember that we are not the manufacturer of the vehicle or equipment but will do its utmost to select and offer the best and most recommended vehicles and equipment.
This also applies to satellite phones and satellite navigation systems.
We are on call 24 hours per day for medical emergencies and serious mechanical failure. In this regard satellite phone calls to us or our agents are free of charge. In the event that a client requests assistance which is not an emergency, a callout fee will be charged. The fee will be dependant on distance from Maun and only valid within Northern & Central Botswana. Outside of Botswana separate charges will apply. We reserve the right to apply the applicable charge. The charge is per our standard rate sheet as in charged at a per km rate. (should you call assistance and the relief vehicle and crew leave Maun to assist you will be charged the callout fee.
CROSS BORDER SURCHARGES:
We supply the vehicle papers and a letter of authorization to drive our vehicle; clients are responsible for their own cross border formalities.
CHANGE OF VEHICLE:
If for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute the vehicle with another vehicle in the same category or in a higher category. This shall not constitute a breach of contract or entitle the client to a refund.
If due to circumstances beyond our control the requested vehicle is unavailable, we reserve the right to provide a vehicle of a lower class and refund the client the difference in Rental cost.
LIABILITY OF TRAVEL ADVENTURES BOTSWANA:
We will not accept responsibility over things, persons, or matter over which it has no direct control, including the quality of third party establishments, nor will it be held liable for the death, injury or illness of any clients or persons accompanying them.
We shall not be liable for any damage to, or any damage arising out of any defect in, or mechanical failure of the vehicle, nor for any loss, or damage to, any property transported or left in the vehicle, nor for any indirect damages, consequential loss of profits or special damages of any kind for any breach of this agreement, or arising out of any cause whatsoever, irrespective whether or not the loss resulted from our negligence, its agents or employees. We accept no responsibility and shall not be liable for delays occasioned by a breakdown or any other circumstance.
TA will not be held liable for the failure of a satelite phone or GPS.
CANCELLATIONS BY TRAVEL ADVENTURES BOTSWANA:
We may cancel a booking at any time due to Force Majeure, or circumstances beyond our control, in which event we shall first offer alternative vehicle ,routing and dates and shall use its best endeavours to offer a self drive safari of a similar standard or cost.
Provided TA has used its best endeavours to comply with the above clause, it will not be liable for any breach of contact or claim that may arise as a result of any inconvience suffered by the client.
Should the client not accept the alternative, or a suitable alternative not be available, the company will refund all monies paid by the client relating to the vehicle only (excluding non-refundable park bookings, if applicable). Any other refunds relating to third party bookings will be dependant on the cancellation policy of the establishments concerned.
It is hereby agreed that this agreement is governed by the law of Botswana.
The client agrees that we are entitled, but not obliged, in its discretion, to institute any action or proceedings for enforcing any of its right under this agreement in the Magistrate’s Court, notwithstanding the amount in dispute, and the client consents to the jurisdiction of the Magistrates Court.
If we institute any legal proceedings against the client to enforce any of its rights under this agreement we shall be entitled to recover from the client all the legal costs it incurs to its own attorneys in accordance with their then usual charges and assessed as between attorney and own client.
If the client enters into this agreement on behalf of any principal, including any undisclosed principal, the client shall be personally liable jointly and severally with his/her principal. The client chooses the address specified in the Rental Agreement as his/her domicilium citandi et executandi and any notice posted to the client to this address shall be deemed to be received seven days after the date on which it is posted unless the client proves the contrary.
The hirer is advised that we will debit the hirer’s credit card for any infringement fee for an offence where the offence was committed during the period of hire and was a speeding offence, a toll offence or an offence in respect of failure to comply with the directions given by a traffic signal where that offence was detected by approved vehicle surveillance equipment or an offence for parking in any portion of a road in breach of any bylaw or a road controlling authority.
We will charge an administration fee of US$200 in addition to the infringement fee.
Rates and conditions may be subject to change without notice. All information may be subject to change and all measurements and volumes shown are approximate.